Effecting communication and information Essay

Recruitment and Retention transit and Documentation WHSmith was established in 1792 by a man named enthalpy Walton Smith, and his wife Anna, but was established under the name H W Smith. After their deaths, the product line was passed on to their two sons Henry Edward, and William Henry Smith. The business organisation was renamed to WHSmith as William was the older of the two and he was the more able businessman. WHSmith to twenty-four hours, as one of the biggest retail groups in the UK, it is made up of two loading businesses senior high school street retail, and travel retail.They fill approximately 17,000 employees acting in either of the 543 High Street stores or the 129 Travel stores in the UK. The musical mode in which a person is employed within WHSmith would obviously have to start with a descent opening. This opening tidy sum be due to one of many reasons. For example If a new store is opened or if someone has left his or her billet. From there on, the steps t aken would start off with WHSmiths Human Resources Department making a product line condition, which consists of the job details. here is an example of a job specification for an opening at WHSmith as an emboldenant passenger carJob stipulation Va ceasecy aim Title Assistant Manager capital of the United Kingdom (North/ confederation/East/West) Role Level Assistant Manager Region London Location London Salary i 17,000 i 23,000 Details You allow be required to work six days a week. In your role as partner manager, it will be your duty to assist the retail manager in his day-to-day work. This job is very demanding and you neer k right off, it may be the just the job for you. In a define as assistant manager, you will be given two weeks remunerative holiday a year. someone Specification RoleWe argon expression for a costly aggroup player, with proven retail management ingest, in effect(p) communication, a tar restore driven approach plus the ambition and probable to succeed. The Assistant Manager is responsible for achieving store sales targets by leading, propel and developing the store team to achieve sales targets and customer wait on standards and to support the Store Manager. The next step would be for them to produce a person specification, which emergelines the type of person they are sounding for (for example qualifications, former experience and so on). WHSmith would and wherefore plan on advertising the job in a fall of different places so as to seduce attention towards the job opening. Advertisement is very costly and it would be in the top hat interests of WHSmith to get the job details and specifications absolutely spot on. at once all of this information has been gathered, it is then advertised in a number of places (i. e. the internet, job centre etc. ). WHSmith have recently started to recruit online with an net profit based job recruiting process.The next step involves volume applying for that specific job by pro viding their relevant documents, which will then be analysed by WHSmiths Human Resources department. Applicants are then short-listed and a number of the applicants are selected. I have provided a WHSmith job application form with my assignment. The selected applicants will then be asked to provide references from two or more reliable sources. These would be from people like previous employers and former educational teachers. Those who are selected as people who studym like suitable views for the job will then be invited for a formal interview at a WHSmith.A senior member of staff would usually carry out this interview. The entropy that is derived from the interview is then analysed and compared to the prepared person specification. After a long, long process, and a lot of money macrocosm spent, the successful candidate is then offered the job. In the case of WHSmith and the job specification I have given, this candidate would have to have previous experience in a retail manage ment position, and would basically be the person that they see as the best man/woman for the job. P2 Employability, Personal and Communication Skills Assistant Manager RoleThe Assistant Manager is responsible for achieving store sales targets by leading, propel and developing the store team to achieve sales targets and customer work standards and to support the Store Manager. The job role is related to the Person Specification. Person Specification The person specification asks for someone with the following traits We are looking for a good team player, with proven retail management experience, good communication, a target driven approach plus the ambition and potential to succeed. These skills are all placed on the person specification for a reason.The Personal Skills outlined here are person who is a team player An assistant manager will be required to work with the manager as part of a team. They excessively have to be a team leader, as outlined in the job role. Someone with a target driven approach In a high position like this, it is necessary that an assistant manager knows how to tackle mass targets and that they approach these targets whole-heartedly. Someone with the ambition and potential to succeed If an assistant manager does not wish to progress, then they will not give the job their full attention.It is better that they want to, and are able to succeed so that they can have a positive impact on the business. It is also their job to motivate the store team and it would be hard to do so if he/she wasnt motivated him/herself. The Employability skills outlined here are Someone with proven retail management experience It is absolutely alert that someone who wants to work as an assistant manager, has some previous experience managing a store or people, and was good at doing so.The Communication skills outlined here areSomeone with good communication It is essential that, as an assistant manager, you are able to distribute well. This is d ue to the fact that an assistant manager is required to communicate messages to both the manager, and the store team. P3 Electronic and Non-Electronic methods for communicating business information There are many different methods of communication. These can be divided into two different categories Electronic (non-written), and Non-Electronic (written).Methods of communication that would keep up under put out Communication would be things like SMS (Text Message) Methods of communications that would make do under Electronic Communication would be things along the lines of Meetings Both Written Communication and Electronic Communication have their advantages. These advantages differ depending on the reference which is being addressed. The recipient is very important when it comes to the type of communication that is being single-valued functiond. Within The Organisation Within the organisation the methods of communication that I would use would be things likeMeetings In an orga nisation, it is inevitable that there will be meetings held. These are usually used to discuss improvement, the current status of the organisation, and to get staff to contribute their ideas. Customers These are the methods of communication that I would use to communicate with the customersPublicity Materials To tell the truth, this is an obvious one really. The way to get customers is through publicity. If your organisation is a well known one, it is more likely to prosper. Advertisements In my opinion, advertisements should be used by all major and even subatomic organisations. These should outline things like services provided and special offers to attract more customers. Suppliers give in are some of the methods of communications I would use to communicate with suppliers of goods etc. Letters These are a great way of communicating and people have been development them for centuries.I would use letters to communicate with suppliers because it is not a long time consuming method of communicating. You just write what you need to say, put it in an envelope, post it, and the recipient gets it the next day Easy Peasy * Telephone This is one of the simplest, most direct ways of communicating with people today. Talking with suppliers on the telephone would mean that all of the business involving matters like deliveries, times, amounts, and other things can all be sorted out in a matter of minutes. P4 Sources of Information ExternalSource.This information is foreign (outside of the business) information that I have taken from the BBC website. here is the link, as tell of information http//newsvote. bbc. co. uk/1/ component partd/fds/hi/business/market_data/shares/3/23473/twelve_month. short-term memory I have provided information on WHSmiths share prices. From this re stage we can see the rise and fall in WHSmiths share price value in the year 2007. The current (exact) value of their shares on the 13th of December 2007 at 1422 is i 324. 75. We can s ee that the peak of their share value this year was in March.The last-place point was in late November. Internal Source This information is interior (within the business) information that I have taken from WHSmiths Annual report. Here is the link, as evidence of information http//www. whsmithplc. com/grp/WHSPLC-IR-AR07. pdf I have provided information on WHSmiths pelfs for the years 2006 and 2007. From this information we can see the improver in profits and the percentage annex. course of instruction 2006 2007 Increase in Profit Percentage Increase Profit i m (Before Tax) i 51 i 66 i 15 29. 41% We can see that their profit for the year 2006 was i51million, the profit for the year 2007 was i 66million, the increase in profit was i 15million, and the percentage increase is 29. 41%. Here is a editorial graph showing the information. standby Source Secondary information is information that I will be using. This information is already in existence, but has been gathered by other p eople, and not myself. I will be using information from WHSmiths annual report. This information was gathered by WHSmith, within the corporation.Here is the link as evidence of information http//www. whsmithplc.com/grp/WHSPLC-IR-AR07. pdf I have provided information on WHSmiths carbon Emissions for the last five years. From this we can see the increases and decreases in Carbon Emissions. Year 2002/3 2003/4 2004/5 2005/6 2006/7 Carbon Dioxide Emissions (kg) 0. 9 0. 76 0. 82 0. 79 0. 71 We can see that, in the period 2002/3, their Emissions were very high.In the period 2003/4, these Emissions are reduced significantly. In the period 2004/5, these Emissions are increased, and in 2005/6 they are again decreased. In the period 2006/7, these Emissions are decreased furthermore.We can see that WHSmith have successfully reduced their Carbon Emissions. P5 Presentation of information I have been asked to turn over the data aquired in three different methods. Here is the Share monetary value information presented in a line graph Profit i million (before tax) I will be using a column graph and a line graph to present this information. Column represent Line Graph Carbon Dioxide Emissions I will be using a column graph and a line graph to present this information. Column Graph Line Graph I will now be using a power point presentation to present all of this information.